Privacy Policy

1. Information We Collect

Information you provide directly

• Name, email address, and phone number submitted through contact forms, appointment requests, or lead forms
• Responses to intake or consultation questions
• Any other information you voluntarily submit

Information collected automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies described below

Information from third parties

If you interact with our advertisements on platforms such as Meta (Facebook and Instagram), we may receive information you submit through lead forms hosted on those platforms, including your name, email address, and phone number.

2. How We Use Your Information

• Respond to inquiries and schedule consultations
• Provide and improve our healthcare services
• Send appointment reminders and follow-up communications
• Send promotional messages only with your express consent
• Analyze website traffic and improve user experience
• Comply with legal and regulatory obligations

3. Consent to Communications

By submitting your contact information through our Site or a lead form, including forms on Meta platforms, you expressly consent to receive phone calls, including those made using automated dialing systems, SMS or text messages, and emails from IB Therapy PLLC regarding your consultation request, appointment scheduling, and related health services.

Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP. You may opt out of emails by using the unsubscribe link in an email. Consent is not a condition of purchase or receiving services.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers that assist with scheduling, communications, and marketing under contractual obligations to protect data
• Advertising platforms such as Meta for campaign measurement and optimization, using de-identified or aggregated data where possible
• Legal authorities when required by law, court order, or to protect our rights

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with third parties.

5. Health Information

If you become a patient of IB Therapy, the collection, use, and disclosure of Protected Health Information (PHI) is governed by our separate HIPAA Notice of Privacy Practices, which will be provided before or at the time of your first appointment. This website Privacy Policy does not apply to PHI collected during treatment.

6. Cookies and Tracking Technologies

Our Site may use essential cookies required for site functionality, analytics technologies such as Google Analytics to understand how visitors use the Site, and advertising technologies such as Meta Pixel to measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access personal information we hold about you, request correction or deletion, and opt out of promotional communications. Contact us using the information below to make a request.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

13. Contact Us

Contact IB Therapy with questions about this Privacy Policy: